Digital Marketing Director – SEO, AEO, Paid Media, Automation, Social and More!
Ford (Percepta)
Ford (Percepta)
Verticals
Finance,Manufacturing
Work Performed
Call Center,CRM Data Management,Customer Service,Sales,Social Media
Marketing Customer Service Agent
At Percepta I worked on a front-line marketing team for Ford in U.S. Responded to customer social media conversations, webchats, calls and emails. Database entry and data collection. Was part of a technology working group that provided feedback about website user experience. Worked with brand managers to get accurate product information on product lines.
Results
Responded to thousands of emails, webchats, calls and online conversations. Logged all interactions in database.
